In our conflict management workshops, we focus on the value of emotional maturity. And these traits are never mentioned in resumes, and are seldom detected during the interviewing process. Have you ever seen a manager or employee throwing a temper tantrum? Adult forms of pouting, name-calling, bullying and whining can be found in nearly every workplace around the world. We have learned to disguise our motives and actions with a facade of maturity, but we're not fooling anyone.Įmotional immaturity is at its worst during conflict. Most of us don't like to admit it, but we often revert to childish behaviors during conflict. When your people really begin functioning as a team, everyone will feel the difference. The result is a re-alignment of attitudes and a tremendous increase in teamwork. Through behavioral style assessments, interactive discussions, role-play and effective training, we help workshop participants to change the way they view and handle daily conflict. Our conflict management workshops examine conflict styles and allow participants to really see their own self-destructive behavior patterns. Effective conflict management can only be achieved when an individual begins to really see how her or his conflict style is actually self-destructive. When conflicts arise, we tend to play out our roles like scripts based on our behavioral and conflict styles. Most people don't really think about how they approach conflict. The result is negativity, low employee morale, and a dramatic drop in productivity.

The drama of conflict gone bad can have a devastating effect on the attitudes of everyone involved, and if it isn't resolved it can linger and spread like an infectious disease. And when it goes bad it can get really bad. But few people are skilled in the interpersonal skills necessary to manage conflict effectively, and when conflict isn't managed it generally goes bad. Conflict is good when the relationship between the people in conflict is strengthened as a result of the conflict. Conflict is good when the outcome is a win-win resolution. But why aren't your employees and managers more effective in resolving conflict on their own? Our conflict management workshops are designed to give your team the tools they need to be effective managers of the large and small conflicts that arise each day. The typical answer is the Human Resources department. At the end of the coursework, students will create a capstone project that allows them to apply what they have learned.Įach of the individual courses can be audited for free: 1-High Performance Collaboration: Leadership, Teamwork, and Negotiation, 2-Leadership Communication for Maximum Impact: Storytelling, 3-Leadership Through Social Influence, 4-Leadership Through Marketing, 5-Leadership Through Design Innovation.Who Manages the Conflict in Your Organization? Furthermore, we will learn how organizations start with the clarity of purpose that comes from an understanding of customers’ needs, including leveraging data analytics, and use that focus to drive the design of products and services to meet those needs effectively.

We will discover how leaders communicate through storytelling and employ other communication strategies to influence. Throughout the five courses, we will explore how great leaders assess themselves and lead collaborative teams that effectively manage negotiations and conflict. How do aspiring managers succeed in an ever-changing business environment? How do they lead different groups to action? This specialization equips aspiring managers to lead change and leverage different roles and functions within for-profit institutions to create lasting value in the marketplace. Equip yourself to successfully lead organizations through clarity of purpose and effective collaboration - by building and motivating teams designing and delivering powerful stories developing strategies to appropriately influence understanding underlying customer analytics and applying innovative approaches to deliver impact.

Conflict and mindset collaboratory